Online Booking Policy
When you book online appointments, please put in the word REQUEST in the APPOINTMENT NOTES every time if you ask to see a particular staff member. Even if you pick a staff, we can't guarantee we will know it's a requested staff. If you do not fill out the appointment notes, your appointment might be moved to a different staff.Salon Deposit Policy
All of our appointments are very important to us. This is time we've set aside just for you and we don't want anyone to miss the opportunity to receive services. Prior to your appointment, we require a deposit of 50% of the service amount. This will later be deducted from the service fee.Salon Late Appointment Policy
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15 minute 'grace period' for late arrivals in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 50% of the service amount and require that you rebook your appointment.Tiered Cancellation Policy
For groups booking service appointments (such as wedding parties, etc.) we respectfully request at least 72 hours notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours' notice will result in a charge of 50% of the service amount per guest. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.No Show Cancellation Policy
As per our policies criteria, no-shows will result in a charge of 100% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24 hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.Right to Refuse Service Cancellation Policy
The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/obnoxious behavior. Thank you for your understanding.
